Refund policy

RETURN OF GOODS

The buyer has the right to withdraw from the contract without giving a reason within 100 days of receiving the goods. The buyer is obliged to return the goods to the seller’s address at their own expense.

The buyer is responsible for the reduction in the value of the goods only if they have handled the goods in a manner other than is necessary with regard to their nature and properties.

In the event of withdrawal from the contract, the seller will return all received funds to the buyer, including delivery costs (corresponding to the cheapest offered method of transport), without undue delay, no later than 14 days from the withdrawal from the contract.

The seller is not obliged to return the funds before receiving the returned goods or before the buyer proves that they have sent the goods back.

The funds will be returned in the same manner in which they were received unless the seller agrees otherwise with the buyer.

More detailed information about complaints and returns of goods is provided in a separate document, the Complaints Procedure.

COMPLAINTS ABOUT GOODS

The responsibility for damage to the goods passes to the buyer upon receipt of the goods from the carrier. After receipt, always carefully check the shipment to ensure it is complete, the packaging is not damaged, and the contents match the order. Any missing items, damaged packaging, etc. should be reported directly to the carrier upon receipt of the shipment. Please inform us of any other discrepancies in the shipment immediately by email (info@bambinho.com), no later than 48 hours after delivery of the shipment. A 2-year warranty period is provided for the goods, which does not cover defects caused by wear and tear, improper handling, or mechanical damage. The complaint will be processed without undue delay, no later than 30 calendar days from the date of the complaint submission. The seller will issue a confirmation to the buyer regarding the date and method of handling the complaint, including confirmation of any repairs made and the duration of the repair, or a written justification for the rejection of the complaint. Please send the goods for complaint to the address below along with the order designation and a precise description of the defect. Without these details the complaint cannot be assessed and processed, and will therefore be returned to the buyer.

If you do not agree otherwise with us in advance, please send the complete packing including accessories if possible.

Return address: Slovak Trade Intermediaries s.r.o., Kaprova 42/14, 11000 Prague, Czech Republic

Out-of-Court Resolution of Consumer Disputes

In the event that a consumer dispute arises between the seller and the consumer from the purchase contract or from the service provision contract, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute through the online dispute resolution platform (ODR) operated by the European Commission, which is available at:

https://ec.europa.eu/consumers/odr/

The seller is not obliged to participate in out-of-court dispute resolution before a specific ADR entity unless required by applicable law.

These Terms and Conditions come into effect on August 23, 2026.